Log in and navigate to the Requests page. Any rejected requests will be highlighted in red. Click the Request ID to view the rejection reason.

Click Resolve Rejection to upload a missing documents or correct any necessary details. 

At the bottom of the pop‑up window, you may also add a message to the provider to explain the updates you made. After clicking Submit & Resolve, select Continue—no payment is required because the platform fee was already paid upfront. Your request will then be resubmitted.